Questions before ordering?
Find quick answers about orders, FedEx shipping, discreet packaging, research-use products, starter kits, refill kits, and customer support.
Orders
How do I place an order?
Browse the shop, choose your research products, add them to cart, then complete checkout with your shipping and payment details.
Can I change my order after placing it?
Orders are final once placed. Please double-check your cart, email address, shipping address, and country before completing checkout.
Do I receive order confirmation?
Yes. Order details and updates are sent to the email used at checkout.
Shipping
Do you ship from the United States?
Yes. USPeptideDirect ships from the United States. US orders are prioritized for fast domestic delivery with tracking.
Do you ship internationally?
Yes. USPeptideDirect offers international shipping to selected countries. Available shipping options, delivery estimates, and costs are shown during checkout based on your destination.
How long does delivery take?
US FedEx delivery is typically estimated at 2 to 3 business days after dispatch. Canada is usually estimated at 5 to 8 business days. Priority international delivery is usually estimated at 6 to 10 business days, while other worldwide destinations may take 7 to 12 business days. Delivery times are estimates and are not guaranteed.
Will international orders go through customs?
Yes. International orders may be reviewed by customs or border authorities in the destination country. Customs clearance times can vary and may cause delays outside of USPeptideDirect’s control.
Who is responsible for customs, duties, and import rules?
The purchaser is responsible for ensuring products can be lawfully imported into their country. Any customs duties, taxes, import fees, clearance delays, seizures, or regulatory issues are the responsibility of the purchaser.
Is packaging discreet?
Yes. Orders are packed securely in plain, discreet packaging with privacy in mind.
Products
Are products for human use?
No. All products are supplied strictly for laboratory research purposes only and are not intended for human use, veterinary use, consumption, injection, treatment, diagnosis, or therapeutic application.
What does research-use only mean?
Research-use only means products are supplied only for lawful laboratory research workflows and must not be used for human or animal application.
What are starter kits?
Starter kits combine selected research products with common preparation supplies to make ordering simpler.
What are refill kits?
Refill kits help restock commonly used lab supplies such as bacteriostatic water, syringes, and swabs without purchasing another full starter kit.
Support
How do I contact support?
Use the contact page and include your order number if your enquiry is about an existing order.
What if my order arrives damaged or incorrect?
Contact support within 48 hours of delivery with your order number, photos of the parcel/items, and a short description of the issue.
Can I get a refund?
Due to the nature of research products, refunds are not available once an order has shipped. Damaged, missing, or incorrect items are reviewed case by case.
Contact USPeptideDirect support.
Include your order number and email used at checkout so we can help faster.